C. Abadía García, “Conversational skills to increase the production of organizations: The organizational attention of the risk from the conversational and other peculiarities”, in Impact of Organizations’ Innovation and Management, S. R. Mondragón Arévalo, Ed. Colombia,CO: Sello Editorial UNAD, 2019, pp. 142–161. doi: 10.22490/9789586517355.07.