Diagnosis on administrative management in SMEs of tourism in western Boyacá

The research is generated from the development of a diagnosis to determine the efficiency in administrative management, the motivation of human talent and the weaknesses presented by tourism organizations in the western province of Boyacá, and opens future debate on the perspectives of directing “sustainable tourism practices” in order to take advantage of the immense existing tourism potential. Like the Emerald Museum” the history of precious stones, ecological and nature tourism, religious tourism, mining tourism, river and beach tourism and adventure tourism among others.

The methodological approach was based on the mixed method, "qualitative and quantitative", for the study a sample of 15 of 84 companies was applied, and 27 employees, which corresponds to a percentage of 17.24% of the total tourism companies registered in the chamber. of commerce, the interviews were carried out directly through telephone calls in which a semi-structured questionnaire was developed

For the measurements, weighting was done on a scale between one (1) and five (5), where one is the minimum value and five is the maximum value. Most of the companies surveyed, according to the results, consider a capacity implemented on scales two and three.