Conversational skills to increase the production of organizations: The organizational attention of the risk from the conversational and other peculiarities

Constanza Abadía García,

Synopsis

The article presents an exercise, based on a documentary exploration of global trends, that from different theoretical positions, from business administration, philosophy, psychology, sociology and communication sciences, together with the results of research of specialized groups, and in reports prepared by consulting entities with worldwide recognition, allow their analysis from a risk approach, related to the appearance of affectations in people due to the speed that the world presents today
and the high volume of information that it produces and is received through the connection with the global network, associated with the rapid advance of the world's technologies in modernity, as well as the emergence of new generations that, present and future, nourish the workplace. Conversational skills are approached from the ontology of language and its possibilities as a mobilizer of effective communication from horizontal conversation, where personal recognition goes through the recognition of the other, and others, as a collective. This proposal states that leadership in companies needs to contemplate ontological and conversational coaching, as an option that consolidates the identity with the values of the organizations, contribution to the formulation of common projects, so that by conceiving the other as an equal and legitimate other, work teams are strengthened towards continuous improvement and increased production in companies and organizations.

Author Biography

Constanza Abadía García, Universidad Nacional Abierta y a Distancia

Psicóloga, Especialista en Evaluación Pedagógica, Proyectos Educativos Innovadores, Evaluación de la Educación a Distancia en Entornos Virtuales: Perspectivas Innovadoras, y Estrategias e Instrumentos. Master of Arts in Education, Higher Education School of Education; y Doctora en Educación y Tecnología de la UNAD-Florida (USA). Miembro del grupo de investigación Psicología, Desarrollo Emocional y Educación. Ha sido Jefe de Talento Humano de la UNAD, Decana de la Escuela de Ciencias Sociales, Artes y Humanidades. Actualmente ejerce como Vicerrectora Académica y de Investigación de la UNAD.

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Published

December 1, 2019

How to Cite

Abadía García, C. (2019). Conversational skills to increase the production of organizations: The organizational attention of the risk from the conversational and other peculiarities. In S. R. Mondragón Arévalo (Ed.), Impact of Organizations’ Innovation and Management (pp. 142-161). Sello Editorial UNAD. https://doi.org/10.22490/9789586517355.07